These Terms and Conditions will apply to the services required by you The Client.

Little Guests head office is located at St Giles House, WR6 5QN.

We are a Wedding and Events Childcare Company, a company registered in England and Wales 5114383

Email address: sarah@littleguests.co.uk

Business Tel Number: +44 7822 018870

These are the terms of our Services to you, by confirming any of the Services either verbally or in writing, you agree to be bound by these Terms and Conditions.

1. Contract

1.1 These terms and conditions represent a legally binding contract between you, The Client and Little Guests.

1.2 The verbal and written instruction is given by The Client to Little Guests in order to deliver wedding or event childcare by the Wedding or Event Nannies as per the instructions of The Client.

2. Fees

2.1 An engagement takes place when The Client has accepted, either verbally or in writing, a quotation offered by Little Guests.

2.2 Little Guests will deliver the wedding or event childcare to The Client’s specified timings, and as per quotation. Any additional hours worked, outside of the agreed brief must be agreed with Little Guests.

2.3 On agreement with the quote, an invoice for the non refundable deposit is sent to the client.

2.4 The remaining fees are due 3 weeks before the wedding / event date. If not paid Little Guests reserve the right to add 20% surcharge for unsettled accounts.

2.5 Final confirmation of the number of children is required from The Client no later than three weeks before the event. Any increase in numbers of children attending will add on cost, Little Guests will update the quote and inform you of the updated cost. Then immediate payment will be required.

2.6 If the Client books Wedding or Event Nannies less than 3 weeks prior to the wedding or event, the full balance is owed in order for the booking to be confirmed.

2.7 The Client is solely responsible for paying the wages of the Wedding or Event Nannies provided for the wedding or event.

This can be done via bacs as agreed prior with Little Guests or cash at the start of the booking.

2.8 Any payments received additional to the deposit before the allotted six weeks is at the discretion of the Client and does not give any additional rights to the Client.

2.8 If The Client books Wedding or Event Nannies less than 6 weeks prior to the wedding or event, the full balance is owed in order for the booking to be confirmed.

3. Cancellations

3.1 Little Guests will not be held responsible where circumstances beyond its’ control result in cancellation. These include fire, flood, illness, accident or any other event deemed by Little Guests to be beyond its’ control.

3.2 Little Guests reserves the right to cancel the booking if full payment has not been received 2 weeks before the wedding or event.

3.3 If The Client cancels the booking a minimum of 2 weeks prior to the wedding or event, and payment has been received in full The Agency will be able to offer a 40% refund of the fees only (number 2 on quote).

3.4 If The Client cancels the booking within 2 weeks of the wedding or event, no refund will be offered.

4. General

4.1 Little Guests has a minimum booking requirement of 3 hours per Wedding or Event Nanny plus travel costs, however, any venue over the 30-mile radius requires a minimum booking of 5 hours per Wedding or Event Nannies.

4.2 The Wedding or Event Nannies are required to keep within Ofsted ratio regulations and so reserve the right to refuse to care for additional children on the day, if this breaches the ratios.

4.3 Cheshire Bees endeavours to provide The Client with only the most suitable Wedding or Event Nannies who are highly experienced and DBS checked.

4.4 It is the responsibility of The Client to inform Little Guests in writing, at the time of booking if there are any special needs/requirements that the child/children may have/require so that Little Guests can make the appropriate arrangements with the Wedding or Event Nannies involved. This is specifically important in the areas of health and or diet.

4.5 No warranty is offered in respect of suitability, honesty, capability or character of any Wedding or Event Nannies introduced by Little Guests and agreed by The Client.

5. Confidentiality

5.1 All communication, whether written or oral or however communicated, shall remain confidential between Little Guests, The Client and The Wedding or Event Nannies.

5.2 We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods, this is in agreement with The Client and Little Guests.

5.3 Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

5.4 These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy.

For the purposes of these Terms and Conditions:

• Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
• ‘GDPR’ means the UK General Data
  Protection Regulation.
• ‘Data Controller’, ‘Personal Data’ and
  ‘Processing’ shall have the same meaning as in the GDPR.
• before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
• we will only Process Personal Data for the purposes identified;
• we will respect your rights in relation to your Personal Data; and
• we will implement technical and organisational measures to ensure your Personal Data is secure.

5.5 We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

• before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
• we will only Process Personal Data for the purposes identified;
• we will respect your rights in relation to your Personal Data; and
• we will implement technical and organisational measures to ensure your Personal Data is secure.

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, the courts of respectively Scotland or Northern Ireland.

We reserve the right to amend these terms and conditions without prior notice.

*Please also see our Privacy policy, our GDPR policy and our Little Guests policies*